Refund policy
30-Day Satisfaction Guarantee
At RedPaw, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, you may return your item within 30 days of receiving it for a full refund or exchange — no questions asked.
To be eligible for a return, your item must be unused and in the same condition that you received it, and in its original packaging.
Once your return is received and inspected, we will notify you by email and process your refund to your original payment method within 5–10 business days.
How to Request a Return
To start a return, please contact our customer support team at support@tryredpaw.com
Please include your order number, the item(s) you wish to return, and the reason for your return (optional).
We will provide you with the return instructions and shipping details.
Important: Return shipping costs are the responsibility of the customer unless the product is defective or damaged upon arrival.
Lifetime Warranty
Every RedPaw product comes with a lifetime warranty covering manufacturing defects.
If your item shows any defect in materials or craftsmanship, we will repair or replace it free of charge.
This warranty does not cover normal wear and tear, loss or theft, or damage caused by improper use or accidents.
To request warranty service, please contact us with photos and your order details at support@tryredpaw.com
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.
We will promptly send a replacement or issue a full refund.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be returned once used.
Custom or personalized items are also not eligible for return unless defective.
Late or Missing Refunds
If you haven’t received your refund, check your bank account again and contact your credit card company or payment provider.
If more than 10 business days have passed, please contact us at support@tryredpaw.com
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To be eligible, the item must be unused, with tags attached, in its original packaging, and you must provide proof of purchase.
To exercise this right, contact us at support@tryredpaw.com
Contact Us
For any questions regarding returns, refunds, or warranty claims, please contact us at support@tryredpaw.com